Warranty and Returns

RETURN POLICY

30 DAY 100% MONEY BACK SATISFACTION GUARANTEE

It is very simple. If you are not completely satisfied with our product within 30 days of purchase date, for any reason, and the product has not been damaged in any way, notify customer support and simply return items to:

Pure-Light Technologies
P.O. Box 250
Rigby, Idaho 83442

LATE RETURNS:  If a product is returned after the 30 day money back guarantee period, but before 60 days has expired from time of purchase, and does not have a defect, then there will be a 15% restocking fee and shipping fees will be deducted.  

Limited Warranty Policy...DEFECTIVE MERCHANDISE

If a Pure-Light bulb product fails to operate during the warranty period as a result of manufacture defects, Pure-Light will, at its discretion, replace it with the same or like product at no charge. Pure-Light reserves the right to replace the defective product with a different product if defective product has been discontinued or is not available.

Pure-Light Limited Warranties

 

Pure-Light Technologies, Inc. stands behind the quality of their products. If our products fail during intended use and are not damaged due to any of the following conditions:

• Improper handling, installation, storage, wiring, or maintenance
• Operating conditions including but not limited to: Improper power supply, outdoor environments for indoor products, fully enclosed luminaires for products not suited for such, man made or natural disasters.

 Pure-Light is not responsible for shipping costs incurred to return defective or non conforming product(s) after 30 days of purchase date. Pure-Light is not responsible for the labor costs or other expenses associated with product removal or installation, including, without limitation, or any damages that may occur during the return of products.

Upon receipt of your item, your item will be tested and considered for refund, repair or replacement at our discretion.

Pure-Light Technologies

P.O. Box 250
Rigby, Idaho 83442

Effective Date: April 24, 2019

This warranty is subject to change without notice. All changes are at the discretion of Pure-Light Technologies.

Shipping Policy

Pure-Light Technologies, Inc. has a goal of shipping out all orders within 24 hours of payment received and in many cases same day shipping occurs on orders made before 1pm MST. On large orders, specialty orders, or International orders, the processing time for shipment may take longer.

Most orders are shipped via the United States Postal Service.

Missing/Order Never Received

At Pure-Light we strive to make sure each and every customer receives the support they need. If you have a problem with your bulbs, your order hasn’t arrived within one week of the date you ordered it or general comments or questions, we’d love to help you out. If your order hasn’t arrived, please check with the Post Office first (provide them with your tracking number). Pure-Light must be contacted no later than one month, from the date you ordered, or we will be unable to refund or resend your order.

Cancellation Policy

To cancel your order, please contact us via our contact page. We recommend cancellation be made as soon as possible given that orders can be processed as quickly as within 30 minutes from the time the order has been made. Shipping costs, if incurred, will not be refunded. The refund will occur within 5 business days of the receipt of cancellation or the return of all products that have already been shipped, whichever is later.